COVID-19 Updates: Superseded
The below information is current as of 6th April.
GroundProbe continues to operate and fully service our customers. Our focus is unchanging: to ensure the health and safety of our people and our customers and that our safety-critical systems and services continue to operate.
The measures that we have currently implemented to ensure this are working successfully, with all field operations, support services, manufacturing capability and remote monitoring services continuing to operate fully. There have been no changes to our operations since our last update of the 30th March.
We continue to monitor COVID-19 and are following advice from local governments, World Health Organisation (WHO), the Centre for Disease Control and Prevention (CDC) and medical and the travel security services firm International SOS. GroundProbe is also working with Orica’s dedicated safety teams in each region of the world in which we operate.
GROUNDPROBE OPERATIONS
Geotechnical Support Services (GSS)
Geotechnical Support Services are continuing to operate and fully service our customers.
Our fleet of GSS-Remote engineers in Balikpapan, Indonesia are operating from our remote monitoring centre. We have implemented preventive protocols, including restrictive access to non-critical personnel, increased sanitation measures, people and workstation distancing, temperature & symptoms testing and safe private travel to and from the office. The GSS-Reporting team have been relocated out of the centre and are fully operational.
Our fleet of GSS-Remote engineers in Santiago, Chile have been relocated as part of the enforced national quarantine and curfew. All geotechnical services are being performed remotely and continuing without interruption to customers.
As a contingency, we have the capability to operate from one centre only and switch remote monitoring of critical systems to another centre, should that be required.
Product Manufacturing & Supply
Our Assembly & Production team are continuing to operate from our Brisbane facility to ensure continued supply of our safety-critical systems.
We have implemented preventive protocols, including restrictive access to non-critical personnel, increased sanitation measures, people and workstation distancing, temperature & symptoms testing, safe private travel to and from our facilities and the safe acceptance of deliveries and freight.
GroundProbe is monitoring all trade routes to ensure secure passage and arrival of our systems in country. All scheduled deliveries from February and March have been successfully delivered to customer sites. All imminent orders have been pre-positioned in country at GroundProbe workshops for delivery to site. To ensure a robust supply chain, trade routes for incoming materials are also being monitored.
As a contingency, we have the capability to assemble and manufacture radars and lasers at a separate location in Brisbane, should that be required.
Product Development
Our Product Development program is continuing uninterrupted, and we continue to operate safely meeting or exceeding all government guidelines and regulations.
Office Support Roles
All marketing, finance and non-time critical IT staff are now working from other locations. All Australian operational staff involved in installation, maintenance and support services are also working from other locations.
Availability of Spare Parts
Full spare parts inventory is located at 15 separate workshop locations around the world to support our customer base in over 30 countries.
Our main inventory of spares in our production facility in Brisbane is still fully operational. We are not currently experiencing or forecasting any short-term shortages at any of our 15 workshops.
Technical Support
Essential maintenance and installation works are still being undertaken through our extensive network of in-country technical services engineers. In most cases, GroundProbe engineers are still available to attend site where there is an urgent need.
All non-essential scheduled maintenance visits have been postponed as we seek to reduce all non-essential domestic and international travel for our staff.
We have heightened the availability of our remote support services to assist all customers.
FURTHER PREVENTATIVE MEASURES
All GroundProbe people have now been repatriated to their home locations and are self-isolating in accordance with country-specific directives.
Any person feeling unwell or with any symptoms consistent with coronavirus have been instructed to stay at home, seek medical attention and self-isolate for 14 days.
Any person that has been in contact with a confirmed case of coronavirus must self-isolate for 14 days after the date of last contact with the confirmed case.
All GroundProbe hosted events and participation at conferences and other events have been postponed until further notice.
The below information in current as of 30th March.
Around the globe, the outbreak of COVID-19 has been impacting the communities in which we live and serve. Throughout, GroundProbe’s focus is on ensuring the health and safety of our people and our customers and that our safety-critical systems and services continue to operate.
We are continually adding to and adjusting our measures to ensure this.
GroundProbe’s field operations, support services, manufacturing capability and remote monitoring services continue to be fully operational.
We continue to monitor COVID-19 and are following advice from local governments, World Health Organisation (WHO), the Centre for Disease Control and Prevention (CDC) and medical and the travel security services firm International SOS. GroundProbe is also working with Orica’s dedicated safety teams in each region of the world in which we operate.
GROUNDPROBE OPERATIONS
Geotechnical Support Services (GSS)
Geotechnical Support Services are continuing to operate and fully service our customers.
Our fleet of GSS-Remote engineers in Balikpapan, Indonesia are operating from our remote monitoring centre. We have implemented preventive protocols, including restrictive access to non-critical personnel, increased sanitation measures, people and workstation distancing, temperature & symptoms testing and safe private travel to and from the office. The GSS-Reporting team have been relocated out of the centre and are fully operational.
Our fleet of GSS-Remote engineers in Santiago, Chile have been relocated as part of the enforced national quarantine and curfew. All geotechnical services are being performed remotely and continuing without interruption to customers.
As a contingency, we have the capability to operate from one centre only and switch remote monitoring of critical systems to another centre, should that be required.
Product Manufacturing & Supply
Our Assembly & Production team are continuing to operate from our Brisbane facility to ensure continued supply of our safety-critical systems.
We have implemented preventive protocols, including restrictive access to non-critical personnel, increased sanitation measures, people and workstation distancing, temperature & symptoms testing, safe private travel to and from our facilities and the safe acceptance of deliveries and freight.
GroundProbe is monitoring all trade routes to ensure secure passage and arrival of our systems in country. All scheduled deliveries from February and March have been successfully delivered to customer sites. All imminent orders have been pre-positioned in country at GroundProbe workshops for delivery to site. To ensure a robust supply chain, trade routes for incoming materials are also being monitored.
As a contingency, we have the capability to assemble and manufacture radars and lasers at a separate location in Brisbane, should that be required.
Product Development
Our Product Development program is continuing uninterrupted, and we continue to operate safely meeting or exceeding all government guidelines and regulations.
Office Support Roles
All marketing, finance and non-time critical IT staff are now working from other locations. All Australian operational staff involved in installation, maintenance and support services are also working from other locations.
Availability of Spare Parts
Full spare parts inventory is located at 15 separate workshop locations around the world to support our customer base in over 30 countries.
Our main inventory of spares in our production facility in Brisbane is still fully operational. We are not currently experiencing or forecasting any short-term shortages at any of our 15 workshops.
Technical Support
Essential maintenance and installation works are still being undertaken through our extensive network of in-country technical services engineers. In most cases, GroundProbe engineers are still available to attend site where there is an urgent need.
All non-essential scheduled maintenance visits have been postponed as we seek to reduce all non-essential domestic and international travel for our staff.
We have heightened the availability of our remote support services to assist all customers.
FURTHER PREVENTATIVE MEASURES
All of our people that were deployed overseas for non-essential work have now returned to their home countries and are self-isolating in accordance with country-specific directives.
Any person feeling unwell or with any symptoms consistent with coronavirus have been instructed to stay at home, seek medical attention and self-isolate for 14 days.
Any person that has been in contact with a confirmed case of coronavirus must self-isolate for 14 days after the date of last contact with the confirmed case.
All GroundProbe hosted events and participation at conferences and other events have been postponed until further notice.
The below information is current as of 23rd March.
GroundProbe’s priority remains the same: to ensure our safety-critical systems deployed across the world continue to function properly and that our people and customers remain safe and healthy.
We implemented a number of practical risk-based measures last week to ensure this. All of those measures remain in place.
GroundProbe’s field operations, support services, manufacturing capability and remote monitoring services continue to be fully operational.
We continue to monitor COVID-19 and are following advice from local governments, World Health Organisation (WHO), the Centre for Disease Control and Prevention (CDC) and medical and the travel security services firm International SOS. GroundProbe is also working with Orica’s dedicated safety teams in each region of the world in which we operate.
GROUNDPROBE OPERATIONS
Geotechnical Support Services (GSS)
Geotechnical Support Services are continuing to operate and fully service our customers from our remote monitoring centres in Santiago, Chile and Balikpapan, Indonesia.
We have implemented preventive protocols, including restrictive access to non-critical personnel, increased sanitation measures, people and workstation distancing, temperature & symptoms testing and safe private travel to and from the office.
Currently, both centres are fully operational with no staff requiring quarantine at either centre.
As a contingency, we have the capability to operate from one centre only and switch remote monitoring of critical systems to another centre, should that be required.
Product Manufacturing and Product Development
Our Assembly & Production and Product Development teams are continuing to operate from our Brisbane facility to ensure continued availability of new radars, lasers and ongoing software upgrades.
GroundProbe is monitoring all trade routes to ensure secure passage and arrival of our systems in country. All scheduled deliveries from February and March have been successfully delivered to customer sites. All imminent orders have been pre-positioned in country at GroundProbe workshops for delivery to site. To ensure a robust supply chain, trade routes for incoming materials are also being monitored.
We have implemented preventive protocols, including restrictive access to non-critical personnel, increased sanitation measures, people and workstation distancing, temperature & symptoms testing and safe private travel to and from our facilities for both the product development team and our production and assembly team.
All marketing, finance and non-time critical IT staff are now working from other locations. All Australian operational staff involved in installation, maintenance and support services are also working from other locations.
As a contingency, we have the capability to assemble and manufacture radars and lasers at a separate location in Brisbane, should that be required.
Availability of Spare Parts
Full spare parts inventory is located at 15 separate workshop locations around the world to support our customer base in over 30 countries.
Our main inventory of spares in our production facility In Brisbane is still fully operational. We are not currently experiencing or forecasting any short-term shortages at any of our 15 workshops.
Technical Support
Essential maintenance and installation works are still being undertaken through our extensive network of in-country technical services engineers. In most cases, GroundProbe engineers are still available to attend site, where there is an urgent need.
All non-essential scheduled maintenance visits have been postponed as we seek to reduce all non-essential domestic and international travel for our staff.
We have heightened the availability of our remote support services to assist all customers.
FURTHER PREVENTATIVE MEASURES
Travel
All of our people that were deployed overseas for non-essential work have now returned to their home countries.
All of our people returning from international travel must self-isolate for 14 days. Self-isolation must occur in accordance with country-specific directives.
All Global Staff
Any person feeling unwell or with any symptoms consistent with coronavirus have been instructed to stay at home, seek medical attention and self-isolate for 14 days.
Any person that has been in contact with a confirmed case of coronavirus must self-isolate for 14 days after the date of last contact with the confirmed case.
Events
All GroundProbe hosted events and participation at conferences and other events have been postponed until further notice.
The below information is current as of 17th March.
GroundProbe’s priority is to ensure that our safety-critical systems deployed across the world continue to function properly and that our people and customers remain safe and healthy.
We have therefore implemented a number of practical risk-based measures to ensure our field operations, support services, manufacturing capability and all remote monitoring services remain fully operational.
We continue to monitor COVID-19 and are following advice from local governments, World Health Organisation (WHO), the Centre for Disease Control and Prevention (CDC) and medical and the travel security services firm International SOS. GroundProbe is also working with Orica’s dedicated safety teams in each region of the world in which we operate.
GROUNDPROBE OPERATIONS
Geotechnical Support Services (GSS)
Geotechnical Support Services are continuing to operate and fully service our customers from our remote monitoring centres in Santiago, Chile and Balikpapan, Indonesia.
We have implemented preventive protocols, including restrictive access to non-critical personnel, increased sanitation measures, people and workstation distancing, temperature & symptoms testing and safe private travel to and from the office.
Currently, both centres are fully operational with no staff requiring quarantine at either centre.
As a contingency, we have the capability to operate from one centre only and switch remote monitoring of critical systems to another centre, should that be required.
Product Manufacturing and Product Development
Our Assembly & Production and Product Development teams are continuing to operate from our Brisbane facility to ensure continued availability of new radars, lasers and ongoing software upgrades.
We have implemented preventive protocols, including restrictive access to non-critical personnel, increased sanitation measures, people and workstation distancing, temperature & symptoms testing and safe private travel to and from our facilities for both the product development team and our production and assembly team.
All marketing, finance and non-time critical IT staff are now working from other locations. All Australian operational staff involved in installation, maintenance and support services are also working from other locations.
As a contingency, we have the capability to assemble and manufacture radars and lasers at a separate location in Brisbane, should that be required.
Availability of Spare Parts
Full spare parts inventory is located at 15 separate workshop locations around the world to support our customer base in over 30 countries.
Our main inventory of spares in our production facility In Brisbane is still fully operational. We are not currently experiencing or forecasting any short-term shortages at any of our 15 workshops.
Technical Support
Essential maintenance and installation works are still being undertaken through our extensive network of in-country technical services engineers. In most cases, GroundProbe engineers are still available to attend site, where there is an urgent need.
All non-essential scheduled maintenance visits have been postponed as we seek to reduce all non-essential domestic and international travel for our staff.
We have heightened the availability of our remote support services to assist all customers.
FURTHER PREVENTATIVE MEASURES
Travel
All of our people that have been deployed overseas for non-essential work have been instructed to return to their home countries using the most direct route possible. They must not transit through high risk countries.
All of our people returning from international travel, must self-isolate for 14 days. Self-isolation must occur in accordance with country-specific directives.
All Global Staff
Any person feeling unwell or with any symptoms consistent with coronavirus have been instructed to stay at home, seek medical attention and self-isolate for 14 days.
Any person that has been in contact with a confirmed case of coronavirus must self-isolate for 14 days after the date of last contact with the confirmed case.
Events
All GroundProbe hosted events and participation at conferences and other events have been postponed until further notice.